1. 30-Day Return Guarantee
We offer a 30-day return policy. You have 30 days after receiving your item to request a return or exchange.
2. Conditions for Return
To be eligible for a return, items must be unused, unworn, in their original condition, and in their original packaging.
3. Non-Returnable Items
For hygiene and safety reasons, opened or used fragrance products without quality defects cannot be returned.
4. How to Initiate a Return
To start a return, please contact our support team at [email protected] with your order number and photo evidence (if damaged or defective). Once your return request is approved, we will send you a Return Authorization and instructions on how and where to send your package.
5. Return Address & Instructions
Please contact us before sending any items back. Packages sent without prior return authorization will not be accepted.
Official Address:
Company: Hubei Bolan Import & Export Co., Ltd.
Address: Room 10, Floor 4, Apartment Office Building, CapitaLand Plaza, No. 18 Jiefang Avenue, Gutian Street, Qiaokou District, Wuhan City, Hubei Province, 430000, China
Phone: +86 15971937031
6. Return Shipping Costs
• Defective / Incorrect Products: We cover all return shipping costs.
• Voluntary Returns (Change of Mind): Customers are responsible for the return shipping fees.
7. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically processed back to your original payment method within 5–10 business days.
